FAQ

1. How long does delivery take?

Delivery usually takes 7–18 business days within South Africa and 10–25 business days internationally. Delivery times may vary during busy periods or due to courier delays.

2. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS so you can monitor your package.

3. Do you offer refunds or returns?

Yes. We offer returns and refunds within 7–18 days of delivery, provided the item is unused and in its original packaging. Please see our Refund Policy page for full details

4. Why did my order arrive in separate packages?

We work with multiple suppliers, so some items may be shipped separately and arrive at different times.

5. What payment methods do you accept?

We accept secure online payments such as:

  • Debit/Credit Cards

  • EFT / Instant EFT

  • Other trusted payment gateways available at checkout

    6. Can I change or cancel my order?

    Orders can only be changed or cancelled within 12–24 hours after placing them. After that, processing may already have started.

    7. What if I receive a damaged or wrong item?

    Please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or refund.

    8. Do you ship internationally?

    Yes, we ship to selected countries. Shipping costs and delivery times will be shown at checkout.

    9. Do you have a physical store?

    No. We are an online-only store, which helps us keep prices affordable and offer a wider range of products.

    10. How do I contact customer support?

    You can reach us through: