Refund Policy
Refund & Return Policy
Last Updated: 12 February 2026
Thank you for shopping with us. We value your satisfaction and want you to feel confident when making a purchase. Please read our refund and return policy carefully.
Returns
You have 7–18 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be in its original packaging
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Proof of purchase (order number or receipt) is required
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned due to hygiene and safety reasons:
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Opened or used beauty products
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Personal care items
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Gift cards
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Clearance or sale items
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds are processed within 5–10 business days
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Refunds are issued to the original payment method
Shipping fees are non-refundable unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with:
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Your order number
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Clear photos of the item and packaging
We will arrange a replacement or full refund at no extra cost.
Exchanges
We only replace items if they are defective or damaged. For exchanges, please contact customer support first.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your bank or payment provider
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If the issue continues, contact us for assistance
Contact Us
For any refund or return questions, please contact us at:
Email: support@zarblethebrand.com
Phone/WhatsApp: +27 82 759 9455 -